For Hardware/Troubleshooting FAQs, visit the Troubleshooting Guide location in our Portal


  1. Why Reality Interactive AXSIS Scanners?
    1. Reality Interactive AXSIS Scanners offer you a complete touch-free experience! With their ability to take temperatures, scan QR codes and provide visual and audio cues, you don't have to worry about your employees or clients touching the device! And with the ability to have 10,000 profiles saved, you can log your employees temperatures daily with timestamps!
  2. Do I need to have the AXSIS Scanner connected to the internet?
    1. We recommend connecting your AXSIS Scanner to the internet via wired Ethernet to ensure you receive the latest updates and firmware
  3. Is a data-plan necessary?
    1. No! Your AXSIS Scanner works with a wired or wireless internet connection, no data plans necessary!
  4. What other things does Reality Interactive have to offer?
    1. Reality Interactive offers a plethora of digital signage that is custom created to fit your needs! Please visit us a www.realityi.com !
  5. Can I use the AXSIS Scanner as Digital Signage?
    1. Yes! Please contact us for further details
  6. Is there a warranty?
    1. Yes! Your AXSIS Scanner comes with a 90 day limited warranty!
  7. What is the recommended height for installation? 
    1. We recommend 5 feet from the bottom of the screen to the ground
  8. What is the recommended ADA height?
    1. 34-36 inches from the bottom of the screen to the ground
  9. Who do I contact to order a Reality Interactive AXSIS Scanner?
    1. Contact us at (603) 860-8636 and we'll be happy to discuss options that best fit your needs!
  10. Who do I contact for technical support?
    1. You can reach us at (860) 600-0336 for your technical support needs!